Work-From-Home 211 Specialist — Specialist Division

RemoteWork Talent Agency has an immediate remote opening for a Work-From-Home 211 Specialist — Specialist Division earning $30 - $40/hour. In this flexible work-from-home engagement (open to candidates in the US, UK, Canada, Australia, NZ, and Ireland), you will apply practical mastery of analytical reasoning and domain evaluation to stress-test large language models, verify factual rigor, and build gold-standard evaluation datasets.

Key Duties & Project Scope

• Assess and benchmark model-generated answers against your rubrics, flagging errors, omissions, outdated guidance, and answers that wouldn’t help a real caller.
• Share clear written feedback with the project team, working asynchronously.
• Experience as a 211 Specialist, Information & Referral Specialist, or Benefits Navigator, answering public questions about government services
• 1+ years of regular, high-volume public contact (phone, chat, or in person)
• Working knowledge of public benefits and community resources
• Able to start quickly and commit 10-20 hours/week
• Review sample questions and flag any that don’t sound like what real callers ask.

Candidate Requirements

• Experience creating guides, scripts, or training materials
• Experience helping a diverse range of callers, including rural and Spanish-speaking communities
• Compensation Band: $30 - $40/hour
• Work Location: Remote (100% Remote / Asynchronous Flexibility)
• Available Openings: 10 open positions
• Clear, precise writing
• Practical background using crisis intervention or needs assessment

Pay Rate & Contract Overview

• Compensation Rate: $30 - $40/hour (contract specialist remuneration)
• Work Arrangement: 100% Remote / Work From Home
• Eligible Remote Countries: United States, United Kingdom, Canada, Australia, New Zealand, Ireland, and South Africa
• Core Competencies: 211 Specialist — AI Model Training & Evaluation
• Hiring Agency: RemoteWork Talent Agency

Direct Application Process: Click the Apply button on this page to proceed directly to our partner application portal and submit your profile for immediate consideration.